Monday, August 18, 2014

The Latest From Healthcare.gov: Nonsense -- Literally

    Healthcare.gov has had its share of problems over the ten months since its launch, but those looking for information about appealing a Marketplace decision are facing a brand new one: nonsense -- literally. The inquiry How to Appeal a Marketplace Decision is answered with, "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec egestas rhoncus orci, at lobortis justo tempor a." The full page appears as follows:

    The page can be seen by selecting the "Get Answers" menu from the home page of Healthcare.gov and choosing "How to appeal a Marketplace decision." Selection of the submenu items on the left return the same result.
    Appeal information is not the only page with the nonsense text. Why Health Coverage is Important brings up an identical result, as does Immigrants.
    Other problems exist on the site as well. A search for "appeal" reveals the following:
    According to the website lipsum.com, the nonsense text is "simply dummy text of the printing and typesetting industry." In other words, the text is simply a placeholder until the permanent information is entered.
    An email to CMS requesting comment was not immediately returned.

Note: A version of this post first appeared at The Weekly Standard.

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