“We want to provide you with the assistance you need to get your taxes filed accurately and on time,” Koskinen added. “And we will work hard to issue refunds quickly while increasing our efforts to stop tax fraud and identity thieves.”
Koskinen also cautioned taxpayers that phone lines will be busy this year. “Given our very limited resources, our phone lines are going to be extremely busy this year – and there will frequently be extensive wait times,” Koskinen said. “We are working to limit these waiting times as much as possible, and I apologize that we can’t do more in that regard this year.”Koskinen suggests eFile, the IRS website, IRS phone apps, YouTube videos, as well as several IRS social media platforms as sources for quicker alternatives to telephone support.
Note: A version of this post first appeared at The Weekly Standard.